Shipping and Delivery Policy
At Happy Plates Caterers, we are committed to delivering fresh, hygienic, and delicious food to our customers on time, every time. Our shipping and delivery policies are designed to ensure a smooth and hassle-free experience for all our clients across Pune.
1. Service Area
We currently provide catering and food delivery services within Pune city and select nearby areas. If your location is outside our standard delivery zone, please contact us in advance to check service availability.
2. Delivery Timings
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Deliveries are scheduled as per the event or meal time confirmed during booking.
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We recommend booking in advance (preferably 24-48 hours) to ensure availability and timely service.
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We offer morning, afternoon, evening, and late-night deliveries based on client requirements.
3. Delivery Charges
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Free delivery is provided for orders above a certain value (as discussed during quotation).
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For smaller orders or long-distance deliveries, a nominal delivery charge may apply, which will be communicated clearly at the time of booking.
4. Order Preparation and Packaging
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All food is freshly prepared in our hygienic kitchen and packed using high-quality, food-grade packaging materials.
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We ensure secure and spill-proof packaging for all meal types, including vegetarian and non-vegetarian dishes.
5. Delivery Method
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Our in-house delivery team or trusted logistics partners will deliver your order safely and on time.
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We monitor all deliveries in real-time to ensure quality and punctuality.
6. Delays and Unforeseen Circumstances
While we strive to deliver every order on time, delays may occasionally occur due to traffic, weather, or other unforeseen issues. We will keep you informed in such cases and work to resolve the situation promptly.
7. Cancellation or Changes
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Any changes or cancellations must be informed at least 12 hours before the scheduled delivery.
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Refunds for canceled orders (if applicable) will be processed as per our cancellation policy.
8. Customer Support
For any queries related to shipping or delivery, please contact us at:
📞 Phone: +91-7972097557
📧 Email: info@happyplates.in